Refund policy

Last updated: October 10, 2026

We want Balance to earn its place in your morning. If it does not, you are covered by our 60-day money-back guarantee. This policy explains exactly how refunds work.

1. Our 60-day money-back guarantee

  • What is covered: every order of Balance bought on soleune.com, including one-time purchases, bundles and each subscription delivery.
  • Time window: 60 days from the delivery date of the order.
  • Reason: any reason, including simply changing your mind. Opened jars are covered.
  • No return needed: you do not need to send the product back. There is no return shipping, no return label and no restocking fee.
  • Exchanges: we offer refunds, not exchanges, since we sell one product.

2. How to request a refund

  1. Email contact@soleune.com within 60 days of delivery.
  2. Include your order number and the email used for the order. Telling us why is optional, but it helps us improve.
  3. We confirm your refund within 2 business days.

3. When you get your money back

  • Refunds are issued to your original payment method.
  • Once we confirm your refund, it generally appears within 5 to 10 business days, depending on your bank or card issuer.
  • We refund the full price you paid for the product. Shipping fees paid on that order are refunded too.

4. Damaged, defective, wrong or lost orders

  • If your order arrives damaged, defective or incorrect, or never arrives, email us within 14 days of the expected delivery date, with a photo when the package is damaged.
  • We send a free replacement or a full refund, your choice. You do not need to return anything.

5. Subscriptions

  • You can pause, skip a delivery or cancel your subscription online at any time, with no fees. Click Manage subscription at the bottom of any page of our site.
  • Cancelling stops future charges. It does not refund deliveries already charged and shipped, but each of those deliveries is covered by the 60-day guarantee above.
  • If you are charged for a renewal you meant to cancel, email us within 60 days of delivery and we will refund it.

6. Cases we cannot refund

  • Products bought from another retailer or reseller. Please contact the seller.
  • Requests made more than 60 days after delivery.
  • Requests we reasonably believe are fraudulent or abusive, such as orders placed for resale.

7. Order changes and cancellations before shipping

Orders ship within 1 to 2 business days. If you need to change or cancel an order, email us as soon as possible. If it has not shipped yet, we cancel it and refund you in full. If it has already shipped, the 60-day guarantee applies.

8. Contact

KOT Consulting LLC, doing business as Soleune
30 N Gould St, Ste R
Sheridan, WY 82801, USA
contact@soleune.com

See also our Shipping Policy and Terms of Service.